connect in Germany, fixed line customers 2313 asked how satisfied they are with services, services, prices and your provider. 1 & 1 confirmed its top position from the previous year while Deutsche Telekom also performs very well, Vodafone and Unitymedia secure a solid good.
Since 2014, connect via the Publisher’s own specialist Institute for telecommunications conducts studies to the telecommunications market. Claim is this highest reliability and the exclusion of manipulation. Therefore the respondents know the background not and neither the customer connect polls. Also, no access to the respondents by the companies is possible through a random selection of respondents. Finally, the raw data is neutral prepares and adapted to the editorial point schema for the connect. Also the survey of not rhetorical tricks such as “Customer feedback” uses, to make believe statistical relevance. What is behind this? If 100 customers share for every 100 opinions, i.e. questions, you will at least 10000 customer opinions, broken down to several companies remains then sometimes hardly more than a handful of customers really questioned. The results of such studies are then usually alarmingly far from what show customers via Facebook, Twitter, or letter to the editor. Continue reading